Get started with chat
With web chat, you can seamlessly integrate your Ada AI Agent with your website or app. It looks like the classic web widget that most people think of when they think of an AI Agent - but the generative responses it creates set it apart.
For every AI Agent, the first thing you have to do is connect your knowledge base to your AI Agent. For more information, see the topics in the Set up your AI Agent's knowledge and behavior section of the Help Docs. Those topics take you through preparing and uploading your knowledge base content to your AI Agent, then customizing its behavior with more advanced features like Guidance, Processes, and Actions for any situations you need your AI Agent to handle with specific actions or content.
Make your chat widget your own
You can customize the look and feel of your chat widget, so it fits seamlessly within your organization's branding guidelines. For more information, see Customize your AI Agent's branding.
Then, when you're embedding your chat widget into your website or app, you can adapt the embed script as required to further fine-tune your customer experience.
Implement and customize your chat widget
Once the content in your AI Agent is ready, you can add a chat widget to your website or app with an embed code. You can then modify the embed code to customize elements of the widget's behavior, like:
- Setting the default language for the chat
- Adding meta information about the customer for the AI Agent to use
For detailed information on different ways you can customize your chat widgets, see the developer documentation for the platform you're interested in:
Want to double-check which browsers you can use to both manage your AI Agent and use your chat widget with? Check out our topic on browser compatibility.
Control your chat widget's visibility
You have control over your chat widget, ensuring that malicious parties can't embed your AI Agent on unauthorized websites, or to roll out an AI Agent gradually. Check out these topics for more information: