Conversations

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Conversations provide insight into how your AI Agent interacts with customers. The Conversations view allows AI Agent Managers to review all conversations and apply Coaching when needed to improve future responses. A good starting point is to explore the full history of conversations.

Before getting started with reviewing past conversations, make sure your AI Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to work with conversations to improve your AI agent’s [performance]. You’ll learn how to track and improve the automated resolution rate, use past conversations to enhance responses, and export conversation data for analysis. These tools help you understand how your AI agent is performing and identify opportunities to improve the customer experience.