Knowledge
Overview
Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.
Ada’s AI Agent relies on knowledge sources to interpret customer inquiries and provide accurate responses. Supplying this information is the first step in building an AI Agent.
This section covers how your AI Agent works, how it processes knowledge sources, and best practices for preparing your knowledge base. For guidance on structuring your knowledge so it’s easier for the Agent to use effectively, see the Best practices topic.
There are several ways to add knowledge to your agent—you can connect a knowledge base, import website content, or create knowledge articles. You can also manage your knowledge articles to activate, deactivate, or restrict access to articles.
