Testing | Ada

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Testing plays an important role in building a reliable AI Agent and is a key concept in Ada.

Before getting started to test your AI Agent, make sure its core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup. To learn more, see the Getting started section.

This section covers two approaches to testing:

Interactive Testing: Interact with your AI Agent in real time to experience responses as an end user would. You’ll learn how to get started with testing, open the test chat in a new window or browser, impersonate different user types, and reset or end a test chat.
Testing at Scale: Create and run test cases to understand how changes to your AI Agent configuration impact behavior. Define expected outcomes, run tests against your AI Agent, and review pass/fail results with detailed rationale.