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ChannelsMessagingMessaging configuration

Appearance settings

Overview

Configure the hosted Messaging interface to match your brand. Dashboard settings control the launcher and conversation window.

Capabilities & configuration

Messaging uses the existing Appearance controls.

ControlPurpose
GeneralSet the Agent name, description, privacy link, notification sounds, transcript options, and file uploads. Enable file uploads to human agents controls uploads during a handoff. Enable image uploads to your AI Agent controls images sent to the AI Agent. Ask your Ada team to enable image uploads first. See Images.
Chat windowSet colors, theme, shape, text size, and avatars.
Chat buttonSet the launcher’s icon, text, colors, and size.
Fallback messageConfigure content shown when the conversation service is unavailable.

The controls retain their chat interaction names. The channel navigation label becomes Messaging after transition.

Implementation & usage

Preview Messaging in each language and layout you support.

To configure appearance:

  1. Open Config > Channels > Messaging.
  2. Open Appearance.
  3. Expand the control you want to change.
  4. Update the settings and review the preview.
  5. Click Save changes.
  6. Test the result in your installed website or app.

Confirm contrast, long messages, keyboard navigation, and transcript access in the finished integration.

For changes beyond dashboard branding, see Choosing an experience.

Developers can use Lovelace theming when they build a custom interface.

Have any questions? Contact your Ada team, or email us at .