Link block

Overview

Link blocks add links to your chat, so you can direct customers to websites like in-depth support articles, or give them the opportunity to communicate with your organization’s support team directly.

Configuration

Configure the Link block using the table below as a guide:

Field	Instructions
URL	Enter the link you want to serve to your customers. The link can be a URL, or it can link to one of your organization’s communication methods using the following formats: - Email – `example@ada.com` - Phone number (with country code) – `tel:+11234567890` - Phone number (without country code) – `tel:1234567890` (A country code is not required if the dialler is in the same country as the phone number.) - SMS – `sms://1234567890` or `sms://+11234567890`
Link Text	Enter the display text for the link that the customer can click on.
Alt Title	Enter an alternate title for the link, to give customers using screen readers some extra context (e.g., `Link to call customer support line`)
Generate Preview	Enable this toggle to automatically generate a preview of the link in Ada’s web chat. If the toggle is disabled, you can manually create a preview for web chat by entering your own title, icon, and description for the link.
Open in New Tab	Enable this toggle to have the link open in a new browser tab for the customer. Otherwise, the link will open in the current browser tab.
Count as Handoff	Enable this toggle to count clicks on the link as a handoff, so you can track clicks in your handoff reports.