Text block

The Text block delivers simple text messages to your customers. Each Text block appears as a single chat bubble, and can contain up to 320 characters.

You can add emojis and line breaks to give your Text blocks some personality and formatting 😎

Use AI to improve your text content

Any time you serve up content using the Text block, no matter which of Ada’s supported languages you’re writing in, you have the option to polish it with AI. You can click the Improve button to automatically run your content through GPT and replace it with a rephrased version with improved tone. Even after improving your content automatically, you can always go back and edit it yourself until you’re happy with it.

Add variations to your text content

You can also use the Text block to create variations of the same message so you can keep your content fresh. Your AI Agents will randomly select a variation to send to your customer, and you can either write your own variations or generate them with AI.

We recommend using variations with content that is likely to show up repeatedly in a single conversation. For example, adding different versions of “hi” or “hello” in the Greeting will give your AI Agents more personality and prevent the conversation from feeling robotic.

If your shuffled message contains essential information, make sure that information is in every variation — otherwise, only random customers will get the important message!

Use AI to create message variations

To start creating content variations for your AI Agent to shuffle between, start typing a message into your block. If you want, you can use the Improve button to refine your initial message.

Then, you can use the Create variations button to use GPT to rephrase your content into 3-5 variations for your AI Agent to randomly serve to customers - in any of Ada’s supported languages. All of these automatically generated variations are editable and removable, so you can further refine the variations you get from the AI. You can also click Add manually to write additional variations yourself.