Third-party channels

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Third-party channels are another channel type offered by Ada, allowing the AI agent to connect with customers on various platforms. This enables the agent to automate responses and communicate smoothly across different systems.

Before setting up an AI Agent, make sure your agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to deploy your AI agent with Zendesk SDKs and use Sunshine Web Messenger for interactions, enabling smooth integration with external platforms.