Voice | Ada | Documentation

With Ada Voice, your customers can engage with your AI Agent over the phone, helping them to resolve their issues faster. Voice is a core channel offered by Ada, and enables you to deploy Ada in the most popular customer service channel.

Your Voice AI Agent can be integrated with your existing contact center phone technology, and can seamlessly route and escalate calls to a human agent if required.

Benefits of Ada Voice


Faster, more frequent resolution	Immediate answers on the most popular customer service channel.
Reduced agent handle time	Smart routing and proactive context capture remove minutes from every call.
Greater customer satisfaction	Conversational experience exceeds expectations.

Configure Ada to start handling Voice conversations

Before setting up a Voice AI Agent, make sure your agent’s core elements—like Knowledge and Actions—are in place.

This section covers how to set up and manage the Voice channel for your AI Agent. You’ll learn how to get started with Voice, create a Greeting and Handoff(s) for Voice, and use Voice call capture options to capture important information from your end users.

You’ll learn about the out-of-the-box tools that your Voice AI Agent has available, configuring a Voice CSAT survey, and AI Agent SMS consent.

Lastly, this section explains how to integrate your voice AI agent with your contact center technology to ensure a smooth experience for callers.