For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Welcome
    • Getting started
    • Key concepts
    • Dashboard navigation
    • Agent logic
    • Improvement tactics
  • Knowledge
    • Content ingestion
    • Article management
  • Automation
    • Actions
    • Processes
      • Process management
        • Action blocks
        • Text block
        • Link block
        • Scheduled block
        • Conditional block
        • Handoff block
        • List Option block
        • Set Variable block
        • Instruction block
    • Playbooks
    • Proactives
    • Greetings
    • Custom Instructions
    • Variables
  • Setup
    • Persona
    • Languages
    • Redactions
  • Handoffs
    • Handoff management
    • Salesforce
    • Zendesk
  • Channels
    • Chat
    • Voice
    • Email
    • Social
    • Third party
  • Optimization
    • Testing
    • Conversations
    • Coaching
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  • Overview
AutomationProcessesBlocks

Handoff block

Overview

The Handoff block transfers customers to a live agent during a Process. When your AI Agent reaches this block, it will choose the most appropriate handoff configured in it to hand the customer off to a live agent.

If you have any blocks in the Process after the handoff, your AI Agent won’t use them.

Have any questions? Contact your Ada team, or email us at help@ada.cx.

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List Option block

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