Launch options

Overview

Control where Messaging is available and which visitors see the hosted widget.

Messaging launch settings do not upgrade bundled legacy SDKs. Complete the applicable installation first.

An empty Allowed websites list permits the standard widget on any website. Custom apps require an approved origin even when that list is empty.

Configure Messaging under Config > Channels > Messaging > Launch.

Messaging availability controls whether the channel is enabled.
Allowed websites restricts where the widget can be embedded and which custom app origins are accepted.
Launch controls splits visitors into three groups: no widget, your primary AI Agent, and an alternative AI Agent.
Each visitor keeps the same AI Agent on later visits.
The alternative AI Agent’s Allowed websites list must include your page.
The preview link opens the page with the alternative AI Agent.

Availability and allowed website settings require the appropriate dashboard permissions.

Verify Messaging on each approved host before you increase its rollout percentage.

To configure launch settings:

Open Config > Channels > Messaging > Launch.
Set Enable Messaging for the channel’s intended availability. Changes to Enable Messaging save automatically.
Add the approved hostnames or origins under Allowed websites.
Set the rollout percentage under Launch controls.
Click Save after editing Launch controls.
Test the result from each target website.

For a custom app, approve its HTTPS origin before deployment. Use an origin your organization controls.

Dashboard testing can bypass normal rollout controls. Confirm production visibility with a normal website session before launch.

Review Installation and Data controls with your launch settings.