For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Login
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Welcome
    • Getting started
    • Key concepts
    • Dashboard navigation
    • Agent logic
    • Improvement tactics
  • Knowledge
    • Content ingestion
    • Article management
  • Automation
    • Actions
    • Processes
      • Process management
        • Action blocks
        • Text block
        • Link block
        • Scheduled block
        • Conditional block
        • Handoff block
        • List Option block
        • Set Variable block
        • Instruction block
    • Playbooks
    • Proactives
    • Greetings
    • Custom Instructions
    • Variables
  • Setup
    • Persona
    • Languages
    • Redactions
  • Handoffs
    • Handoff management
    • Salesforce
    • Zendesk
  • Channels
    • Chat
    • Voice
    • Email
    • Social
    • Third party
  • Optimization
    • Testing
    • Conversations
    • Coaching
Login
LogoLogo
On this page
  • Overview
  • Configuration
AutomationProcessesBlocks

Action blocks

Overview

For each Action in your AI Agent, whether it’s set to active or not, you’ll see a block in your block drawer that you can drag into your Process.

Configuration

Configure Action blocks by mapping variables to the Action’s inputs and outputs.

For each block, create or select variables for any inputs the Action requires. Then, if you need to use the Action’s outputs for any other Actions, create or select variables for those outputs too. Even if you don’t create variables for its outputs, your AI Agent will automatically communicate the information it gets from the Action to customers.


Have any questions? Contact your Ada team, or email us at help@ada.cx.

Previous

Text block

Next
Built with