Handoff integrations
Overview
Your AI Agent can integrate with external support systems like Zendesk and Salesforce to seamlessly transfer conversations to human agents. Setting up these integrations may involve configuring API calls and authenticating API calls with tokens.
This section covers how to set up handoff integrations with Zendesk and Salesforce. You’ll learn the steps to connect your AI agent with these platforms, ensuring a smooth transfer of conversations. These integrations rely on passing important context when a handoff happens.
