CSAT survey

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Customer Satisfaction (CSAT) surveys can help you measure how customers feel about their interaction with the AI Agent.

Before getting started with evaluating CSAT data, make sure your AI Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to configure CSAT surveys, and which reports to use to interpret that data.