Coaching | Ada

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Coaching is a way to enhance your AI Agent’s training by reviewing past conversations in the Conversations view. It helps refine your agent’s responses and improve performance over time. Coaching allows you to guide your AI learning process for better accuracy.

Before getting started with Coaching, make sure your AI Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to use Coaching to improve your AI Agent’s performance. You’ll learn how Coaching refines responses and how it compares to Custom Instructions, so you can choose the best approach for shaping your Agent’s behavior. For real-world examples of how Coaching can be applied in practice, see the Best practices topic.