For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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    • Work with scripted bots
    • Before you begin
    • Build and maintain your bot
    • Integrate Ada with other tools
      • Use Ada with Salesforce
      • Use Ada with Zendesk
        • Configure Ada Glass for Zendesk Chat
        • Configure and use Ada Glass for Zendesk Messaging
        • Hand off chatters to live agents using the Zendesk Live Agent block
        • Manage chatter experience using Ada Glass for Zendesk
        • Collect chatter satisfaction ratings using the Zendesk CSAT app
        • Create basic email tickets using the Zendesk Handoff block
        • Manage contacts and leads using the Zendesk Sell Action block
        • Configure and use Zendesk Support handoffs
        • Create customizable email tickets using the Zendesk Ticketing app
        • Connect Zendesk social channels to multiple bots using Sunshine Conversations
        • Let chatters interact with your bot using Sunshine Conversations Web Messenger
        • Deploy your bot on mobile using Zendesk Messaging SDKs
      • Use Ada with other chat handoff tools
      • Use Ada with shipping support tools
      • Use Ada with scheduling tools
      • Use Ada with marketing tools
      • Use Ada with social media channels
      • Securely store API tokens using the Token Vault
      • Attach chat summaries to handoff transcripts
    • Use Ada with your website
    • Measure success
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Integrate Ada with other tools

Use Ada with Zendesk

Learn everything you need to know about using Ada with Zendesk.

Select a topic in the sidebar to get started.

Have any questions? Contact your Ada team, or email us at help@ada.cx.

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Configure Ada Glass for Zendesk Chat

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