Appearance settings

Overview

Customize your emails so they match the rest of your company’s branding and look just right in your customers’ inboxes.

Use cases

Appearance settings help you maintain brand consistency in email communications.

• Match company branding: Customize headers and footers to fit in with your company’s visual identity.
• Build sender recognition: Use a custom sender name so end users recognize emails from your support team.

Capabilities & configuration

Appearance settings support the following customization options.

• Sender name: Override the default organization name with a custom sender name.
• Header image: Upload an image to appear at the top of emails, with alignment options.
• Footer text: Add custom footer content with support for multiple Languages.

Quick start

Customize your email appearance in a few steps. See Implementation & usage for detailed instructions.

Implementation & usage

Configure your email appearance settings on the Ada dashboard.

Change the sender’s name

By default, the sender’s name is your organization’s name that you set in your Persona settings. If you would prefer the sender’s name to be something else, you can customize that here.

To change the sender’s name:

1. On the Ada dashboard, go to Config > CHANNELS > Email, then open the Customization tab.
2. Under Sender Name, enter your preferred sender name.
3. Click Save.

Customize your emails’ appearance

You can customize the header and footer of your email - the sections above and below the email body - so they fit in with your company’s branding.

To customize your emails’ appearance:

1. On the Ada dashboard, go to Config > CHANNELS > Email, then open the Customization tab.
2. Under Header, modify your header settings as required.
   1. Under Image, upload a .png, .jpg, or .gif image to include at the top of your email. If the image is wider than 700px, a scaled down version will appear in your emails.
   2. Under Horizontal Alignment, select Left, Center, or Right, to determine the image’s alignment.
3. Under Footer text, modify your footer settings as required.
   1. If you have multiple Languages enabled in your AI Agent, select a language from the dropdown to create footer content for.
   2. In the text box, modify the content you want to appear in the footer.
4. Click Save.

Related features

Explore additional Email and branding configuration options.

• Email configuration: Activate and configure your Email channel.
• Persona: Set your AI Agent’s name and organization name.
• Languages: Configure multilingual support for footer content.
• Custom Instructions: Add custom headers, footers, and other email content refinements.