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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Welcome
    • Getting started
    • Key concepts
    • Dashboard navigation
    • Agent logic
    • Improvement tactics
  • Knowledge
    • Content ingestion
    • Article management
  • Automation
    • Actions
    • Processes
    • Playbooks
    • Proactives
    • Greetings
    • Custom Instructions
    • Glossary
    • Variables
  • Setup
    • Persona
    • Languages
    • Redactions
  • Handoffs
    • Handoff management
      • Handoff integrations
      • Transcript summaries
    • Salesforce
    • Zendesk
    • Amazon Connect
    • ServiceNow
    • Genesys
    • Gorgias
    • Help Scout
    • Kustomer
    • Twilio Flex
    • Gladly
  • Channels
    • Chat
    • Voice
    • Email
    • Social
    • Third party
  • Optimization
    • Testing
    • Conversations
    • Coaching
  • Welcome
  • Getting started
  • Create a simple AI Agent
  • Enhance your AI Agent with automation
  • Key concepts
  • Dashboard navigation
  • Agent logic
  • Improvement tactics
  • Knowledge
  • Content generation
  • Knowledge setup
  • Best practices
  • Content ingestion
  • Knowledge integration
  • Web import
  • Article creation
  • Article management
  • Actions
  • Token configuration
  • Action control
  • External API design
  • Best practices
  • Processes
  • Process management
  • Action blocks
  • Text block
  • Link block
  • Scheduled block
  • Conditional block
  • Handoff block
  • List Option block
  • Set Variable block
  • Instruction block
  • Playbooks
  • Get started
  • Configure
  • Step reference
  • Media
  • Best practices
  • Test and publish
  • Proactives
  • Proactive messaging
  • Greetings
  • Greeting management
  • Text block
  • Link block
  • Capture block
  • Set Variable block
  • Conditional block
  • Request block
  • List Option block
  • Sign In and Sign Out blocks
  • Fetch Chat Metadata block
  • Email block
  • Scheduled block
  • Best practices
  • Custom Instructions
  • Glossary
  • Variables
  • Using Variables
  • Best practices
  • Persona
  • Personality setup
  • Best practices
  • Languages
  • About multilingual support
  • Language switching
  • Multilingual support setup
  • Manual translations
  • Redactions
  • Redaction settings
  • Handoffs
  • Handoff management
  • Text block
  • Link block
  • Capture block
  • Set Variable block
  • Conditional block
  • Request block
  • List Option block
  • Sign In and Sign Out blocks
  • Fetch Chat Metadata block
  • Email block
  • Scheduled block
  • File Upload block
  • Handoff integrations
  • Transcript summaries
  • Salesforce
  • Ada Glass configuration
  • Salesforce Chat block
  • Salesforce user setup
  • Salesforce Action block
  • Ada Salesforce Messaging configuration
  • Salesforce Messaging Handoff setup
  • Salesforce Messaging field mapping
  • Salesforce Messaging agent availability
  • Zendesk
  • Zendesk Chat configuration
  • Zendesk Chat Handoff setup
  • Zendesk Chat Handoff usage
  • Zendesk Messaging
  • Zendesk Support
  • Zendesk Ticketing
  • Zendesk SMTP Connector
  • Amazon Connect
  • Initial configuration
  • Configure the handoff
  • Custom contact attributes
  • Additional actions
  • ServiceNow
  • Initial configuration
  • Configure the handoff
  • Custom fields
  • Genesys
  • Initial configuration
  • Configure the handoff
  • Custom fields
  • Gorgias
  • Initial configuration
  • Configure the handoff
  • Custom ticket fields
  • Additional actions
  • Help Scout
  • Initial configuration
  • Configure the handoff
  • Custom fields
  • Kustomer
  • Initial configuration
  • Configure the handoff
  • Custom attributes
  • Twilio Flex
  • Initial configuration
  • Configure the handoff
  • Custom fields
  • Gladly
  • Initial configuration
  • Configure the handoff
  • Channels
  • Chat
  • Chat onboarding
  • Appearance settings
  • Data controls
  • Launch options
  • Installation
  • Conversation experience
  • Push notifications
  • Voice
  • Voice onboarding
  • Greetings and Handoffs
  • Voice call capture options
  • Voice tools
  • Voice CSAT configuration
  • SMS consent
  • Contact center integration
  • Email
  • Email onboarding
  • Email configuration
  • BYO Domain
  • Appearance settings
  • Launch controls
  • Implementation method
  • Block email addresses
  • Email handoffs
  • Handoff scenarios
  • Attachment handling
  • Multiple participant conversations
  • Email deployment
  • CSAT configuration
  • Social
  • Social channel onboarding
  • Instagram setup
  • Sunshine Conversations setup
  • Zendesk Social integration
  • Third party
  • Zendesk SDK Deployment
  • Sunshine Web Messenger
  • Testing
  • Interactive Testing
  • Simulations
  • Best practices
  • Conversations
  • Resolution rate optimization
  • Response training
  • Conversation identifiers and persistence
  • Data export
  • Coaching
  • Coaching tools
  • Best practices
  • Intent Intelligence
  • Topic and Intent analysis
  • Best practices
  • Reports
  • Performance reports
  • CSAT survey
  • CSAT survey configuration
  • Personalization data
  • Best practices
  • Team access
  • My team
  • SSO
  • Profile
  • Session timeout
  • Data retention
  • Audit log
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HandoffsHandoff management

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