For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Welcome
    • Getting started
    • Key concepts
    • Dashboard navigation
    • Agent logic
    • Improvement tactics
  • Knowledge
    • Content ingestion
    • Article management
  • Automation
    • Actions
    • Processes
    • Playbooks
    • Proactives
    • Greetings
    • Custom Instructions
    • Variables
  • Setup
    • Persona
    • Languages
    • Redactions
      • Redaction settings
  • Handoffs
    • Handoff management
    • Salesforce
    • Zendesk
  • Channels
    • Chat
    • Voice
    • Email
    • Social
    • Third party
  • Optimization
    • Testing
    • Conversations
    • Coaching
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Setup

Redactions

Overview
Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Your AI Agent learns from Knowledge and can also use features like Actions and Processes to automate and improve its responses.

Redactions allow AI Agent Managers to remove specific data from an Action’s output—such as personally identifiable information (PII). This section explains how Redactions work and how to create them.

Redactions

Have any questions? Contact your Ada team, or email us at help@ada.cx.

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Redaction settings

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