Email | Ada

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

Do your customers prefer to communicate via email? You can configure your AI Agent to reply to their emails, serving information from your knowledge base and connecting with your business systems to resolve their inquiries.

Before setting up an Email AI Agent, make sure your Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to set up and manage the Email channel for your AI Agent. You’ll learn how to get started with email, configure one or more email addresses, and customize the appearance of email replies. It also explains how to control the percentage of support emails answered by the AI Agent, set up email handoffs and deploy your Email AI Agent.

A single AI Agent can be configured with multiple email addresses — across the same domain or different domains. Each address is represented as a separate email channel and is configurable independently.

Once that’s done, decide how you want to forward your email support inquiries to your Email AI Agent (either directly or via API). Other topics are also available to help you fine-tune your email setup and create a smooth experience for your customers.