Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.
Subscribe via email
Receive a weekly email summary of releases every Friday at 11 a.m. Eastern, provided there has been at least one release that week.
Subscribe via RSS
Copy the following URL into your RSS reader to get notified about new releases:
Topic and Intent classifications in Data Export
The Conversations endpoint in the Data Export API (v2) now exposes a new classifications field. The field returns the Topic and Intent classifications for a conversation. Each entry includes a…
Intent Intelligence
is now generally available. Conversation Topics now break down into Intents — a more granular classification layer within each Topic — for a more precise view of why end users reach out. Topics and…
Web Chat reset no longer sets meta fields by default
The Web Chat SDK's reset action no longer applies metaFields or sensitiveMetaFields by default. Because reset can be called from the browser console by anyone viewing the page, this previously…
Filter conversations by moderation category
The Convos view now supports a Moderation filter that surfaces conversations where the moderation filter triggered. Previously, identifying potentially unsafe conversations required parsing…
Redesigned Conversation View
The Conversation View has a refreshed design that makes conversations easier to find, scan, and review. Conversation cards now lead with the conversation topic and a short summary of what the end…
Genesys handoff integration
AI Agent conversations can now be escalated to a human agent in Genesys Cloud. The integration creates a new Open Messaging conversation routed through your Inbound Message flow and bidirectionally…
Playbooks Upgrade
Playbooks now give you more control over how your AI Agent handles every part of a conversation — with faster execution and more predictable outcomes. What's changing Playbooks are now built around a…
MCP: create coaching with propose_change
propose_change can now create new coaching, not just update existing coaching. AI assistants can analyze a conversation, identify the specific AI Agent turn that went wrong, and author coaching…
Control multilingual Knowledge ingestion
AI managers can now control whether their AI Agent ingests non-English Knowledge directly from the dashboard, using the new Multilingual Knowledge toggle in the header of the Knowledge page. This…
Programmatic and headless control for the Web Chat SDK
Customizing Ada chat on a website previously meant either using the default chat drawer as-is or building a server-side integration on the Conversations API. The Web Chat SDK now adds methods and…
Keep the same Sunshine conversation after a Zendesk Messaging handoff
The Zendesk Messaging handoff block has a new Keep same Sunshine Conversation setting for customers who return control to Ada themselves. What's new Previously, when an end user ended the chat during…
Amazon Connect handoff documentation
Documentation updates Amazon Connect handoff Documentation is now available for the Amazon Connect handoff integration. The integration allows AI Agents to escalate conversations to human agents in…
Increased test case and simulation limits
Simulations now supports more test cases and higher daily run volumes. What's new Test cases: The per-instance limit is now 1,000 (previously 100). Daily simulations: The daily simulation run limit…
Conversations API channel filtering for the handoff-ended event webhooks
The v1.conversation.handoff.ended webhook now carries the Conversations API custom channel ID, extending channel filtering to handoff-ended events. What's new This change brings handoff-ended events…
Sunshine Conversations webhook config visible in the dashboard
The Webhooks dashboard now displays the live Sunshine Conversations webhook configuration for AI Agents with a SunCo channel connected, including the target URL, subscribed triggers, and whether the…