Voice AI Agent tools
Your Voice AI Agent includes two built-in tools that make phone interactions smoother for end users.
Send SMS
Sometimes a spoken explanation isn’t the best format—long instructions or multi-step troubleshooting can be hard to remember.
When that happens, the AI Agent can offer to text the details to the end user so they have a written reference after the call.
How it works
- The Agent asks for consent to send an SMS.
- If the end user agrees, the Agent sends a single text with the instructions or link.
Your AI Agent will always get the end user’s consent before sending SMS messages. For more information, see SMS consent.
End the call
When a conversation is finished, the AI Agent can gracefully hang up the call.
Flow
- The Agent checks for any remaining questions
e.g., “Is there anything else I can help you with today?” - If the end user says no:
- Without CSAT enabled → The Agent thanks the caller and disconnects.
- With CSAT enabled → The Agent asks for consent to send an SMS survey link, then thanks the end user and disconnects.