Topics | Ada

Not sure where to begin? Explore our Getting started guidelines to set up your first AI Agent, review Key concepts to understand the essentials, or check out Improvement tactics to resolve issues and keep things running smoothly.

The Topics view displays a list of topics your AI Agent automatically generates from conversation data. You can click into any topic to see a detailed breakdown of the data collected, helping you better understand customer needs and agent performance.

Before getting started with evaluating past topics, make sure your AI Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to use topics to better understand what your customers are talking about. You’ll learn how conversation topics work, how to review generated insights, and how to manage topics effectively. You’ll also see how to export the topics performance table for analysis and understand how topics work in different languages. These tools help you spot trends, track performance, and improve your AI agent’s responses over time.

Finally, you’ll explore Best practices, which demonstrates how to apply these insights in practice. By spotting patterns in Topics, connecting them to key metrics like AR Opportunity and CSAT, and drilling into Conversations, you can uncover automation gaps and prioritize improvements that have the greatest impact on customer experience.