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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Introduction
    • Overview
    • Getting started
    • Authentication
    • Data privacy
    • Built-in prompts
    • FAQ
    • Troubleshooting
  • Tools
    • Overview
    • get_ada_configuration
    • get_ada_metric
    • get_available_filters
    • get_conversations
    • get_conversation
    • search_knowledge
    • search_coaching
    • get_improvement_guide
    • list_entities
    • propose_change
    • get_test_cases
    • get_test_runs
    • get_test_run_quota
    • send_feedback
  • Prompt library
    • Overview
    • Improvement recommendations
    • Quick health checks
    • Create visualizations
    • Diagnose performance issues
    • Identify optimization opportunities
    • Review configuration
    • Search knowledge and coaching
    • Test agent responses
    • Deep-dive analysis
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  • Example prompts
  • Parameters
  • Response
Tools

search_knowledge

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Built with

Searches knowledge articles by keyword. Use this to check whether existing content covers a topic before suggesting new articles.

Example prompts

  • “Search for knowledge articles about returns.”
  • “Do we have any knowledge articles about shipping?”
  • “Find knowledge articles about password reset.”

Parameters

ParameterTypeDescription
querystringKeyword or phrase to search for.

Response

Returns matching articles with:

  • Article ID.
  • Title.
  • Content snippet or excerpt.
  • Language.