| ”Why did the AR drop yesterday?” | Root causes behind a sudden performance change. |
| ”Show me conversation summaries with low CSAT scores from last week.” | Conversations where customers had a negative experience. |
| ”Which topics contributed the most to unresolved conversations this week?” | Common themes in conversations the Agent struggles to resolve. |
| ”Show me where the Agent is handing off most often and why.” | Common handoff triggers and their root causes. |
