get_available_filters

Returns the list of filter types and operators supported when querying conversations. Use this before calling get_ada_metric or get_conversations to construct valid filter expressions.

Example prompts

“What filters can I use to narrow down conversations?”
“What filter options are available for conversation queries?”

Parameters

No parameters.

Response

Returns the supported filter types. The currently available filters are:

Filter	Values / format
`CSATSCORE`	CSAT rating (1–5, or `ispositive` / `isnegative`).
`ENGAGED`	Whether the conversation was engaged.
`HANDOFF`	Whether the conversation was handed off to an agent.
`ARTICLEID`	Knowledge article ID.
`ACTIONID`	API tool ID.
`ARSTATUS`	Automated resolution status (`Resolved` or `Not Resolved`).
`TOPICS`	Topic ID (use `list_entities` with `entity_type='topics'` to find IDs).
`LANGUAGE`	Language code (for example, `en`, `es`, `fr`).
`CHANNEL`	Channel (for example, `web`, `mobile`, `email`).
`BROWSER`	Browser (for example, `chrome`, `safari`, `firefox`).
`DEVICE`	Device (for example, `macos`, `iphone`, `android`).
`STATUSCODE`	API tool HTTP status code (for example, `200`, `400`, `500`).
`COACHINGAPPLIED`	Coaching ID (use `search_coaching` to find IDs).
`PLAYBOOKID`	Playbook ID (use `get_ada_configuration` to find IDs).
`ISTESTUSER`	Include/exclude test conversations (excluded by default).
`VARIABLE`	Conversation variable value (use `list_entities` with `entity_type='variables'` to find variable names).
`CHANGESETID`	Change set ID. Scopes the metric to conversations attributed to that change set. Pass `value=['baseline']` with `IS` to scope to conversations not on any change set (the control cohort for A/B comparison against a rolling-out change set). See `edit_agent_behavior` for how a rollout attributes conversations.