Test agent responses

Create, update, and delete test cases, and trigger test runs to validate Agent behavior before changes go live.

Prompt	What it does
”Create a test case for ‘I want to cancel my subscription’ on the web channel.”	Creates a new test case with the specified message and channel.
”Update my expected outcomes to check that the Agent offers a retention discount before processing cancellation.”	Refines evaluation criteria on an existing test case.
”Delete test cases that are no longer relevant after the refund policy change.”	Removes outdated test cases.
”Run tests for all my billing-related test cases.”	Triggers test execution and returns pass/fail results.
”Rerun my last test run.”	Re-executes the most recent test run.
”Based on my production conversations, create test cases for the top 5 unresolved topics.”	Analyzes conversation data and creates targeted test cases.

Create, update, and delete test cases, and trigger test runs to validate Agent behavior before changes go live.

Prompt	What it does
”Create a test case for ‘I want to cancel my subscription’ on the web channel.”	Creates a new test case with the specified message and channel.
”Update my expected outcomes to check that the Agent offers a retention discount before processing cancellation.”	Refines evaluation criteria on an existing test case.
”Delete test cases that are no longer relevant after the refund policy change.”	Removes outdated test cases.
”Run tests for all my billing-related test cases.”	Triggers test execution and returns pass/fail results.
”Rerun my last test run.”	Re-executes the most recent test run.
”Based on my production conversations, create test cases for the top 5 unresolved topics.”	Analyzes conversation data and creates targeted test cases.