get_conversation

Retrieves the full transcript for a given conversation ID, including message content, reasoning history, and metadata.

Conversation transcripts may contain personally identifiable information (PII). Review data privacy before enabling this tool in production workflows.

Example prompts

“Show me the transcript for conversation abc123.”
“Review this conversation and tell me what the Agent got wrong.”
“Pull the transcripts for these 5 unresolved conversations and summarize the common failure mode.”

Parameters

Parameter	Type	Description
`conversation_id`	string	The unique identifier for the conversation, returned by `get_ada_metric` or `get_conversations`.

Response

Returns the transcript and associated metadata:

Message-by-message exchange between end user and Agent.
Reasoning history (why the Agent responded the way it did).
customer_inquiry_summary.
automated_resolution_status and automated_resolution_reason.
Applied playbooks, actions, and coaching.
Handoff status and reason (if applicable).