Data privacy
Some MCP tools—such as get_conversation—retrieve conversation transcripts that may contain personally identifiable information (PII). Before connecting Ada to an AI assistant, disable model training on your chat data so that customer information is not used to train AI models.
Disable model training
- ChatGPT: Go to Settings → Data Controls → disable “Improve the model for everyone”.
- Claude: Go to Settings → Privacy → disable “Allow training”.
If you use a company or enterprise subscription for ChatGPT or Claude, model training is typically disabled by default. Verify this with your IT administrator.
Disable individual tools
If you prefer not to share conversation transcripts with your AI assistant, Claude Desktop allows you to disable individual tools like get_conversation after connecting—you can still get value from the other available tools. ChatGPT does not currently support disabling individual tools.
What data flows through MCP
Depending on which tools you use, the following may be transmitted to your chosen MCP client (for example, Claude or ChatGPT):
- Conversation transcripts
- Reasoning history
- Customer inquiry summaries
- Automated resolution status and reasons
- CSAT scores and feedback
- Knowledge article content
- Coaching content
- Agent configuration (playbooks, actions, custom instructions)
