Launch Controls for Email
Gradually rollout email automation to a percentage of your end users when implementing by method of direct email forwarding.
Learn more about Launch Controls at Help Docs
Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.
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At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.
Gradually rollout email automation to a percentage of your end users when implementing by method of direct email forwarding.
Learn more about Launch Controls at Help Docs
We're excited to introduce Proactive Conversations - enabling your AI Agent to initiate conversations with end users on your website at key moments in their journey, providing timely and relevant support.
This feature helps you to:
Specifically you'll be able to configure either static or templated messages that you can trigger based on specific URL rules or programmatically through Ada's Embed2 Javascript API.
Related reporting that will help you understand the % of conversations driven by Proactive Conversations will follow in about 2 weeks.
For more details on this feature, check out the full help doc
Coaching is a powerful tool for teaching your AI Agent how to improve in the future. With this latest release we're excited to provide a new tool for ensuring your Coaching works as expected - Automatic Intent Feedback.
When you create a piece of Coaching, you have the control to define the Coaching Intent - i.e. the types of conversations that your feedback is most relevant towards. Your AI Agent will now automatically flag if your edited Coaching Intent is confusing or potentially problematic and will provide suggestions to improve your description of when the Coaching should be applied.
Intent Feedback will monitor to ensure your Coaching Intents are:
If an issue is detected, your AI Agent will suggest improvements in real-time to help you create high quality Coaching that works as expected.
We’re excited to share several enhancements to Ada Chat, designed to improve the end user experience and make conversations with the AI Agent more engaging and readable. These changes apply to Ada Web Chat and Mobile SDKs.
What’s new:
We've added five new conversational speaking voices to be used with Ada Voice.
Say hello to:
You can try these out by going to your generative AI Agent or scripted bot's Voice settings.
We're excited to introduce several enhancements that improve how your AI Agent understands, responds, and engages customers—leading to better interactions that increase AI Agent CSAT and Automated Resolution.
What’s new:
We're excited to introduce Coaching - the first tool in our product that can be used to teach AI Agents how to improve over time. Coaching lets you provide feedback on what your AI Agent says, thinks, and does - enabling it to learn from past behaviour and improve.
What’s different:
For more details on best practices for Coaching and how to teach your AI Agent, check out the Help Doc on Teaching your AI Agent How to Improve with Coaching
Topics are critical for creating an effective feedback loop! As such, we’ve introduced several reporting enhancements to help you manage and interpret Topic performance more efficiently.
We've optimized the way Ada indexes and searches for relevant knowledge when writing replies to your customers. After internal testing, we expect this will result in more accurate and relevant answers, as your AI Agent is more likely to retrieve the correct content. No action is required to take advantage of this update.
We've updated the end user experience in Chat when speaking with an AI Agent. Now, your end users will be presented with a new indicator whenever the AI Agent is generating a response. Users will also see an updated chat footer informing them that the AI Agent is powered by Ada.
These changes apply to web, iOS, Android, and React Native SDKs.