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Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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Use knowledge bases written in multiple languages

Your AI Agent can now use content in any of the following languages:

  • Arabic
  • Chinese
  • Dutch
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Your AI Agent will prioritize delivering content from customers' languages from knowledge content written in their languages (e.g., French chatters can only be served with French content, defaulting to English content only if no French articles are enabled).

To enable this feature, contact your Ada team. To learn more, see Provide knowledge base content written in multiple languages.

New navigation and homepage for generative AI Agents

We’re thrilled to unveil a redesigned navigation for the generative Ada dashboard, aimed at improving the user experience and providing intuitive access to new and improved features. Below, we've detailed the updates grouped into key areas for your convenience.

New Features

  • Home: Ada’s new Home offers an at-a-glance overview of your AI Agent’s performance.
  • Genni, your AI Agent: Introducing Genni, Ada’s newest AI Agent, designed to support your journey as an AI Manager. Genni comes equipped with the latest insights on how you can best onboard, train, and promote your AI Agent.

Key Updates

  • Conversations at your fingertips: "Conversations" is now a top-level navigation item, allowing for quick access to your interactions without navigating through menus.
  • Web chat settings: All settings that are specific to the Ada web chat widget now live in one place, including appearance customization, installation instructions, launch controls, chat persistence, approved domains, and privacy settings.
  • Training materials: Guidance, Knowledge, Actions, and Processes, the key training materials used to improve your AI Agent, are now grouped together under “Training”, reducing effort to navigate between these features.
  • Configure your AI Agent’s profile: Settings used to configure your AI Agent’s persona, greeting, handoff behavior, languages, and variables sit together under “AI Agent profile”.
  • Channels and platform: Settings to launch your AI Agent on different channels all live under “Channels” while settings to extend your AI Agent’s capabilities, such as APIs, live under “Platform".
  • Performance monitoring: Reports and settings for configuring metrics like CSAT now all live under “Performance”.

Improved formatting in AI-generated responses

We've made several improvements to your AI Agent's messages to make them more readable:

  • When your knowledge base contains bold, lists, and links, your messages will contain that formatting too.
  • Your AI Agent will now send additional links as separate messages, rather than including inline links in messages, so messages look consistent and clean between messaging channels.
  • When you're creating structured content (e.g,. writing a Greeting or creating a Process), you can now use the Link block. For more information, see Create structured responses with Processes.

CSAT survey improvements

In all generative AI Agents and scripted bots, you can now configure two new settings in your CSAT surveys:

  • Optional 10-point numeric scale: You can now configure surveys about both AI Agents and human agents to be on a 10-point scale, in addition to the existing 5-point and binary scales.

  • Non-Ada Glass handoff logic: Previously, when customers got handed off using a handoff method that didn't use an Ada Glass integration, bots would assume the conversation was ended and show customers a CSAT survey.

    We've improved the logic in this scenario, so customers will no longer see a survey before the end of their conversation.

Additionally, after releasing some CSAT survey improvements to generative AI Agents earlier this month, we're happy to release those same updates to scripted bots too.

New ways to add content to your AI Agent

We've made it even easier to add your website content to your AI Agent, so it can use that content to generate responses to your customers:

Set variables for testing

We have released test scenarios, which you can use to validate that your AI Agent is providing the correct content to your different audiences (e.g., to provide different greetings to customers based on their region). You can set variable values in the test chat, and chat with your AI Agent as if you were a user with those variables set.

Custom article tags

We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.


Article tags are available for all integrations that use the Knowledge API. It isn’t yet available for the out-of-the-box Zendesk or Salesforce integrations.