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Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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Custom article tags

We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.

note

Article tags are available for all integrations that use the Knowledge API. It isn’t yet available for the out-of-the-box Zendesk or Salesforce integrations.