Ada release notes

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Callers can select their language from a menu

July 2, 2024

You can now choose to begin all of your phone calls with a menu that allows callers to select one of your enabled languages. If you turn this on, this menu will be served to all callers before the Greeting.

For more information, check out our Help Docs:

If you have a generative AI Agent, see Understand how your AI Agent determines the caller's language.
If you have a scripted bot, see Understand how your bot determines the caller's language.