Watch transcripts update with new messages as they happen
When you go into the Conversations view, you can now see new messages appear just a few seconds after they happen, without having to refresh the page. If you’re in a conversation that’s currently happening, you can click the New messages notification to scroll down to the newest messages.
For more information, check out our Help Docs:
- If you have a generative AI Agent, see Improve your AI Agent's responses by viewing past conversations.
- If you have a scripted bot, see View past chatter conversations.