Enhanced Control Over Autocapture Variables
We're excited to introduce a new level of flexibility in how your AI Agent captures information with Autocapture Variables.
For each autocapture variable you can select one of the following:
- Ask when needed (default): The AI Agent will prompt customers for a value only if it can’t infer it from the conversation.
- Always ask: Your AI Agent will always ask the customer to provide a value. If used in a Process, the customer will be asked each time the Process runs.
You now have the ability to select this behavior when creating an Autocapture Variable or editing an existing one, giving you more control over how your AI Agent interacts with customers.
To try it out, head to the Create Variable or Edit Variable screens, where you’ll find the new Capture Behavior configuration option.