You can ensure that your end users’ information stays safe and secure by telling your AI Agent what types of information it should keep private. That way, if end users provide high-risk information that you do not want your AI Agent to use, you can ensure it does not leave the conversation.
Redactions enable the following scenarios:
Redactions prevent sensitive information from being used or stored by your AI Agent.
When Ada redacts information:
You can control redactions by using regular expressions (regex) to define exact matching patterns your AI Agent will follow.
It can be tricky getting your regex patterns to work as intended. They can often be too exact, excluding some use cases; or too broad, including more than you wanted them to. Make sure you test a variety of use cases to ensure you are capturing the right amount of information.
Create a custom Redaction in a few steps.
For detailed instructions, see Implementation & usage.
Create and manage custom redactions for your AI Agent.
Define a regex pattern to redact specific types of sensitive information.
To create a custom redaction:
On the Ada dashboard, go to Config > AI AGENT > Settings.
On the AI Agent Setup page, on the Preferences tab, under Redactions, either enable an existing custom redaction, or click Create redaction to create a new one.
The Create redaction window opens.
Under Redaction name, enter a name for your redaction. Your AI Agent does not send the redaction name to the LLM; this is for your use only.
Under Redaction regex, enter your regex pattern.
Under Test your regex, enter an example value to ensure that your regex pattern is working properly. Make sure you test values you want your AI Agent to redact, as well as values you want it to leave alone.
Click Save.