For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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    • Work with scripted bots
    • Before you begin
    • Build and maintain your bot
    • Integrate Ada with other tools
      • Use Ada with Salesforce
      • Use Ada with Zendesk
        • Configure Ada Glass for Zendesk Chat
        • Configure and use Ada Glass for Zendesk Messaging
        • Hand off chatters to live agents using the Zendesk Live Agent block
        • Manage chatter experience using Ada Glass for Zendesk
        • Collect chatter satisfaction ratings using the Zendesk CSAT app
        • Create basic email tickets using the Zendesk Handoff block
        • Manage contacts and leads using the Zendesk Sell Action block
        • Configure and use Zendesk Support handoffs
        • Create customizable email tickets using the Zendesk Ticketing app
        • Connect Zendesk social channels to multiple bots using Sunshine Conversations
        • Let chatters interact with your bot using Sunshine Conversations Web Messenger
        • Deploy your bot on mobile using Zendesk Messaging SDKs
      • Use Ada with other chat handoff tools
      • Use Ada with shipping support tools
      • Use Ada with scheduling tools
      • Use Ada with marketing tools
      • Use Ada with social media channels
      • Securely store API tokens using the Token Vault
      • Attach chat summaries to handoff transcripts
    • Use Ada with your website
    • Measure success
  • Work with scripted bots
  • Before you begin
  • Write effective bot conversations
  • Design your bot's persona
  • Design positive chatter experiences
  • Get started with machine learning
  • Machine learning Q&A
  • Determine browser compatibility
  • Build and maintain your bot
  • Work with blocks and apps
  • Build Answers using blocks
  • Serve content using Message blocks
  • Save chatter information using the Capture block
  • Save content in variables using the Set Variable block
  • Target content to chatters using the Conditional block
  • Create selectable menus using the List Option block
  • Serve time-specific content using the Scheduled block
  • Make API requests using the HTTP Request block
  • Calculate values using the Answer Utilities block
  • Format dates using the Answer Utilities block
  • Increment values using the Answer Utilities block
  • Format and validate text using the Answer Utilities block
  • Search for and replace text using the Answer Utilities block
  • Let chatters upload files using the File Upload block
  • Transfer chatters from one Answer to another using the Redirect block
  • Let chatters advance to other Answers with the Quick Replies block
  • Create scrollable menus using the Carousel block
  • Let chatters select dates using the Date Picker app
  • Generate a chat transcript using the Fetch Chat Metadata block
  • Send emails using the Email app
  • Train and manage Answers
  • Get started with Answer training
  • Train a bot
  • Duplicate an Answer
  • Understand your bot's locked Answers
  • Understand the Needs Clarification and Not Understood Answers
  • Improve incomplete or overlapping Answer training
  • View past chatter conversations
  • Filter sensitive or unwanted content from Answer training
  • Search for Answers in your dashboard
  • Organize Answers in your dashboard
  • Control whether chatters can see certain Answers
  • Manage Answer settings
  • View and restore previous versions of an Answer
  • Export your bot's Answer content and training
  • View a list of Answers that link to your current Answer
  • Create conversations
  • Guide chatters through conversations using Answer flows and quick replies
  • Get started with campaigns
  • Start conversations using basic proactive campaigns
  • Start customizable interactions using advanced proactive campaigns
  • Start text conversations using Proactive Campaigns for SMS
  • Offer predictive suggestions for Answers as chatters type
  • Hand chatters off to a human agent
  • Allow chatters to access chat transcripts
  • Personalize conversations
  • Get started with variables
  • Temporarily store private information using sensitive variables
  • Use variables in Answers
  • Manage variables
  • Support multiple languages in the same bot
  • Manage when your bot forgets customers
  • Detect chatter information
  • Protect chatter data using verification and authentication
  • Change your bot's look and feel
  • Customize your bot's look and feel
  • Customize the chat button
  • Customize the chat window
  • Customize your bot's personality in automatically generated content
  • Test your bot
  • Manage your bot and your team
  • Manage users and permissions
  • Manage your user profile
  • Set up single sign-on (SSO) for your bot
  • Understand the settings chatters can control
  • Create phone conversations with Voice
  • Get started with Voice
  • Learn how to build effective and flowing voice conversations
  • Build and adapt Answer content using voice blocks
  • Control how your bot pronounces content in voice conversations
  • Work with locked Answers in voice conversations
  • Integrate your voice bot with your contact center technology
  • Integrate Ada with other tools
  • Use Ada with Salesforce
  • Configure Ada Glass for Salesforce
  • Configure the Salesforce Live Agent block
  • Manage chatter experience using Ada Glass for Salesforce
  • Configure the Salesforce block
  • Manage chatter information using the Salesforce Action block
  • Use Ada with Zendesk
  • Configure Ada Glass for Zendesk Chat
  • Configure and use Ada Glass for Zendesk Messaging
  • Hand off chatters to live agents using the Zendesk Live Agent block
  • Manage chatter experience using Ada Glass for Zendesk
  • Collect chatter satisfaction ratings using the Zendesk CSAT app
  • Create basic email tickets using the Zendesk Handoff block
  • Manage contacts and leads using the Zendesk Sell Action block
  • Configure and use Zendesk Support handoffs
  • Create customizable email tickets using the Zendesk Ticketing app
  • Connect Zendesk social channels to multiple bots using Sunshine Conversations
  • Let chatters interact with your bot using Sunshine Conversations Web Messenger
  • Deploy your bot on mobile using Zendesk Messaging SDKs
  • Use Ada with other chat handoff tools
  • Configure and use Ada Glass for Intercom
  • Configure and use Ada Glass for Kustomer
  • Configure and use Ada Glass for Oracle
  • Configure and use Gorgias Ticketing
  • Configure and use the SendGrid app
  • Configure and use the ServiceNow app
  • Configure and use Sunshine Conversations
  • Use Ada with shipping support tools
  • Let chatters track shipments using the Shopify block
  • Let chatters track shipments using the Convey block
  • Use Ada with scheduling tools
  • Let chatters book meetings using the Coconut Software app
  • Let chatters book meetings using the Calendly app
  • Use Ada with marketing tools
  • Look up people and companies using the Clearbit app
  • Manage contacts using the HubSpot app
  • Manage leads using the Marketo app
  • Use Ada with social media channels
  • Securely store API tokens using the Token Vault
  • Attach chat summaries to handoff transcripts
  • Use Ada with your website
  • Deploy Ada on your website or app
  • Embed Ada on your website or app
  • Temporarily turn off your bot without changing your code
  • Control how many users see your bot
  • Restrict your bot to a list of approved domains
  • Serve your website information in chat
  • Let chatters sign into your website
  • Let chatters search your Zendesk or Salesforce knowledge base content
  • Let chatters search your knowledge base content
  • Measure success
  • Plan and collect feedback
  • Create and track chatter actions
  • Set goals to measure your bot's impact
  • Collect and analyze chatter satisfaction data with Satisfaction Surveys
  • Run an A/B test
  • Analyze chat data
  • Get an overview on your bot's performance
  • View detailed reports on your bot's performance
  • Understand and improve your bot's automated resolution rate
  • Track conversation topics
  • Export conversation and message data
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Integrate Ada with other toolsUse Ada with Zendesk

Deploy your bot on mobile using Zendesk Messaging SDKs

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