Ada release notes

When you're creating or editing an Ada article, you can now apply bold formatting to your content. Whatever appears in bold in your article will also appear in bold in your AI Agent's generated replies.

For more information, see Add knowledge directly to your AI Agent using Ada articles.

Your AI Agent and scripted bot can now have conversations in non-English languages, including:

• Dutch
• French
• German
• Italian
• Spanish
• Swedish

Additionally, you can now configure region-specific dialects for the following languages:

• French
• Canada
• France
• English
• Australia
• Canada
• United States
• United Kingdom
• Spanish
• Spain
• United States

Choosing the dialect that your callers are most likely to use will help your AI Agent or bot more accurately transcribe their speech. You can also choose a speaking voice that matches the dialect of the region where you’re receiving calls.

For more information on multilingual voice, see:

• In your generative AI Agent, see Enable Voice in multiple languages.
• In your scripted bot, see Enable Voice in multiple languages.

Your AI Agent can now parse information contained in tables in your knowledge base. As long as your tables are using valid Markdown, your AI Agent will be able to accurately retrieve information from it - with no added latency.

Your AI Agent can now use content in any of the following languages:

• Arabic
• Chinese
• Dutch
• French
• German
• Italian
• Portuguese
• Spanish

Your AI Agent will prioritize delivering content from customers' languages from knowledge content written in their languages (e.g., French chatters can only be served with French content, defaulting to English content only if no French articles are enabled).

To enable this feature, contact your Ada team. To learn more, see Provide knowledge base content written in multiple languages.

We’re thrilled to unveil a redesigned navigation for the generative Ada dashboard, aimed at improving the user experience and providing intuitive access to new and improved features. Below, we've detailed the updates grouped into key areas for your convenience.

New Features​

• Home: Ada’s new Home offers an at-a-glance overview of your AI Agent’s performance.
• Genni, your AI Agent: Introducing Genni, Ada’s newest AI Agent, designed to support your journey as an AI Manager. Genni comes equipped with the latest insights on how you can best onboard, train, and promote your AI Agent.

Key Updates​

• Conversations at your fingertips: "Conversations" is now a top-level navigation item, allowing for quick access to your interactions without navigating through menus.
• Web chat settings: All settings that are specific to the Ada web chat widget now live in one place, including appearance customization, installation instructions, launch controls, chat persistence, approved domains, and privacy settings.
• Training materials: Guidance, Knowledge, Actions, and Processes, the key training materials used to improve your AI Agent, are now grouped together under “Training”, reducing effort to navigate between these features.
• Configure your AI Agent’s profile: Settings used to configure your AI Agent’s persona, greeting, handoff behavior, languages, and variables sit together under “AI Agent profile”.
• Channels and platform: Settings to launch your AI Agent on different channels all live under “Channels” while settings to extend your AI Agent’s capabilities, such as APIs, live under “Platform".
• Performance monitoring: Reports and settings for configuring metrics like CSAT now all live under “Performance”.

We've made several improvements to your AI Agent's messages to make them more readable:

• When your knowledge base contains bold, lists, and links, your messages will contain that formatting too.
• Your AI Agent will now send additional links as separate messages, rather than including inline links in messages, so messages look consistent and clean between messaging channels.
• When you're creating structured content (e.g,. writing a Greeting or creating a Process), you can now use the Link block. For more information, see Create structured responses with Processes.

In all generative AI Agents and scripted bots, you can now configure two new settings in your CSAT surveys:

• Optional 10-point numeric scale: You can now configure surveys about both AI Agents and human agents to be on a 10-point scale, in addition to the existing 5-point and binary scales.

• Non-Ada Glass handoff logic: Previously, when customers got handed off using a handoff method that didn't use an Ada Glass integration, bots would assume the conversation was ended and show customers a CSAT survey.

  We've improved the logic in this scenario, so customers will no longer see a survey before the end of their conversation.

Additionally, after releasing some CSAT survey improvements to generative AI Agents earlier this month, we're happy to release those same updates to scripted bots too.

We've made it even easier to add your website content to your AI Agent, so it can use that content to generate responses to your customers:

• You can use Ada's web scraper to import entire websites or specific webpages into your AI Agent.

  For more information, see Import website content into your AI Agent.

• You can create one-off articles directly in Ada.

  For more information, see Add knowledge directly to your AI Agent using Ada Articles.

We have added a new feature called Processes, which you can use to build structured text responses in your AI Agent.

For more information, see Create structured responses with Processes.

We've made writing content easier by merging Text and Shuffle blocks. Now, within your Text blocks, you can generate message variations using AI, or add them manually.