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Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

New ways to add content to your AI Agent

We've made it even easier to add your website content to your AI Agent, so it can use that content to generate responses to your customers:

Set variables for testing

We have released test scenarios, which you can use to validate that your AI Agent is providing the correct content to your different audiences (e.g., to provide different greetings to customers based on their region). You can set variable values in the test chat, and chat with your AI Agent as if you were a user with those variables set.

Custom article tags

We have added the ability to create article tags (e.g,. "merchants," "customers," "promotions," etc.) in the Knowledge API. Then, on your Ada dashboard, you'll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.

note

Article tags are available for all integrations that use the Knowledge API. It isn’t yet available for the out-of-the-box Zendesk or Salesforce integrations.

End User API release

We have released the End Users API, which allows you to to update and manage your users’ data in real time. It also comes with webhook events you can subscribe to so you can keep track of changes to user profiles in Ada.

More capture methods in Voice for Action inputs

If your AI Agent has an Action that requires a tricky input like an email address, or a really long order number, you can now configure additional input methods to get that information from callers. Now, you can configure individual Action inputs to accept spoken information, have callers respond to an SMS message, or use their dial pad to dial in a number.

For more information on these inputs and how to configure them in your AI Agent, see Configure caller inputs for Actions in voice conversations.