New conversation topic fields
We’ve added multiple fields to the Data Export API’s Conversation object:
generated_topic_v2_descgenerated_topic_v2_idgenerated_topic_v2_parent_idgenerated_topic_v2_title
These are to support the enhancements we made to conversation topics, which we released in May 2024. Those enhancements improved the classifications in your AI Agent’s automatic topic classifications, and now you can access that new data via API. The older topics fields, generated_topic_id and generated_topic_label, are still available so you can access information about older conversation topics.