Conversations (EAP)Conversations

Create a new conversation

Create a new conversation. If end_user_id is not provided, the system creates a new end user automatically. The maximum request size is 10MB, and metadata must not exceed 4KB.

Headers

AuthorizationstringRequired

Bearer authentication of the form Bearer <token>, where token is your auth token.

Request

This endpoint expects an object.
channel_idstringRequiredformat: "id"
The ID of the channel to create a conversation in
end_user_idstringOptionalformat: "id"
The ID of the end user participating in the conversation. If not provided, the system will create a new end user automatically.
metadatamap from strings to anyOptional

A dictionary of key, value pairs assigned to the conversation. Note: This metadata does not create or set Ada metavariables. To create or update metavariables, use the End Users API. - metadata keys may only be of type: string - metadata values may only be one of type: string, boolean, or integer

Response

Conversation created
idstring or nullformat: "id"
The ID of the conversation
channel_idstring or nullformat: "id"
The ID of the channel
end_user_idstring or nullformat: "id"
The ID of the end user participating in the conversation
statusenum or null
The status of the conversation
Allowed values:
created_atstring or null
The date and time the conversation was created
updated_atstring or null
The date and time the conversation was last updated
metadatamap from strings to any or null

A dictionary of key, value pairs assigned to the conversation. Note: This metadata does not create or set Ada metavariables. To create or update metavariables, use the End Users API. - metadata keys may only be of type: string - metadata values may only be one of type: string, boolean, or integer

Errors