ConversationsConversations

End Handoff

Ends the handoff for the conversation specified by the conversation_id. This endpoint returns control to the AI Agent and does not end the conversation. It also triggers CSAT for human agent (where applicable), leftover blocks processing, and agent presence dismissal messages.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

conversation_idstringRequiredformat: "id"
The ID of the conversation to end handoff for

Response

Handoff ended successfully
messagestring

Errors

404
Not Found Error
422
Unprocessable Entity Error
500
Internal Server Error