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30 posts tagged with "Scripted"

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Engage with your customers in their preferred language

Beginning today, all Ada customers are now able to support multiple languages with the same AI Agent or bot. If you didn’t previously have access to this feature, this means that your generative AI Agent or your scripted bot is now able to have conversations in non-English languages.

To get started, visit our multilingual Help Docs:

Multilingual voice conversations

Your AI Agent and scripted bot can now have conversations in non-English languages, including:

  • Dutch
  • French
  • German
  • Italian
  • Spanish
  • Swedish

Additionally, you can now configure region-specific dialects for the following languages:

  • French
    • Canada
    • France
  • English
    • Australia
    • Canada
    • United States
    • United Kingdom
  • Spanish
    • Spain
    • United States

Choosing the dialect that your callers are most likely to use will help your AI Agent or bot more accurately transcribe their speech. You can also choose a speaking voice that matches the dialect of the region where you’re receiving calls.

For more information on multilingual voice, see:

CSAT survey improvements

In all generative AI Agents and scripted bots, you can now configure two new settings in your CSAT surveys:

  • Optional 10-point numeric scale: You can now configure surveys about both AI Agents and human agents to be on a 10-point scale, in addition to the existing 5-point and binary scales.

  • Non-Ada Glass handoff logic: Previously, when customers got handed off using a handoff method that didn't use an Ada Glass integration, bots would assume the conversation was ended and show customers a CSAT survey.

    We've improved the logic in this scenario, so customers will no longer see a survey before the end of their conversation.

Additionally, after releasing some CSAT survey improvements to generative AI Agents earlier this month, we're happy to release those same updates to scripted bots too.

Set variables for testing

We have released test scenarios, which you can use to validate that your AI Agent is providing the correct content to your different audiences (e.g., to provide different greetings to customers based on their region). You can set variable values in the test chat, and chat with your AI Agent as if you were a user with those variables set.

Search for Action App blocks

We've added the ability to search for individual blocks in the Action Apps section of your block drawer. Previously, you could only search for all Action App blocks at once by searching for <block:action_integration>, but now you can search for specific Action App blocks (e.g., you can find all of your Answers that contain the Answer Utilities block by searching for <block:action_integration:answer-utilities>).

For a list of block names you can search by, see Search by Answer block.