Custom link protocols

Enable your AI Agent to send links with custom protocols (URI schemes) in messages (for example: yourbrand://link-to-page). These can be used to send customers deeplinks to specific parts of your application.

By default, your AI Agent supports sending links with these standard protocols: https, http, ftp, ftps, mailto, tel, callto, sms, cid, xmpp. Unless they are added to the allowlist, other protocols will be sanitized from messages to keep your customers safe.

Add an allowed link protocol

Add a link protocol to the approved link protocols list:

1. On the Ada dashboard, go to Channels > Chat, then go to the Privacy & data tab.

2. Beside Approved link protocols, click Add protocol. The Add Protocol window appears.

3. In the Add Protocol window, in the Protocol Name field, enter the link protocol or URI scheme you want to authorize. (This is the part of your link that appears just before ://, for example: yourbrand from yourbrand://deep-link.)

4. Click Add to add the protocol to the approved link protocols list.

Edit a link protocol

You can edit any link protocols already in your list.

1. On the Ada dashboard, go to Channels > Chat, then go to the Privacy & data tab.

2. Under Approved link protocols, click the pencil icon next to the link protocol you’d like to edit.

3. In the Edit Protocol window, make your changes in the Protocol Name field.

4. Click Save.

You’ll now see the updated link protocol in the list.

Remove a link protocol

1. On the Ada dashboard, go to Channels > Chat, then go to the Privacy & data tab.

2. Under Approved link protocols, click the trash can icon next to the link protocol you’d like to remove.

3. In the Confirm Protocol Deletion window that appears, click Delete.

This removes the link protocol from the list. Your AI Agent will no longer send links that use this protocol.