Introducing a new way to receive and transfer calls with your voice bot
Your bot is now able to receive and transfer phone calls using a Session Initiation Protocol (SIP) address rather than using a phone number.
What is SIP?
SIP is a modern protocol used for managing communication sessions over the internet.
- When a bot receives a phone call using a SIP address that means it is receiving the call over the internet, versus when it receives a phone call using a phone number it is receiving the call over traditional phone lines.
- Same with when it transfers a call to a SIP address versus a phone number.
What is a SIP address?
A SIP address is like an email address for making phone calls over the internet. It includes a username and domain.
What are the benefits of using SIP?
Using a SIP address to receive and transfer phone calls can have several benefits:
- More cost efficient
- Ability to pass metadata when receiving a call or escalating a call
- More modern technology
Get started with SIP
- To get started enabling SIP in your bot, go to Settings > Integrations and click on the Configure button for your Phone integration.
- You can also learn more about SIP here: Integrate your voice bot with your Contact Center as a Service (CCaaS) provider.