MonitoringPerformance

CSAT survey

Overview

Customer Satisfaction (CSAT) surveys is a key concept in Ada, helping you measure how customers feel about their interaction with the AI Agent.

Before getting started with evaluating CSAT data, make sure your AI Agent’s core elements—like Knowledge, Actions, and Processes—are in place. Other core features may also apply depending on your setup.

This section covers how to configure CSAT surveys, and which reports to use to interpret that data.

CSAT Surveys

Have any questions? Contact your Ada team, or email us at .