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Customize your AI Agent's personality in automatically generated content

When you started building your AI Agent, you may have considered a persona for it: an idea of the kind of personality that you wanted to convey with your AI Agent's content. That persona works great when you're writing your own AI Agent content, but you can go even farther - you can make automatically generated content also exude the same personality.

As part of your AI Agent's persona, if your AI Agent has Voice enabled, you can choose the speaking voice it uses. For information on how to do that, see Choose a speaking voice for your AI Agent.

Customize your organization's name

If required, you can customize your organization's name, which your AI Agent uses when it's identifying itself to customers.

  1. On the Ada dashboard, go to AI Agent profile > Persona.
  2. Under Organization name, enter your organization's name.
  3. Click Save changes.

Choose your AI Agent's personality

When your AI Agent is writing responses, it can also apply an extra layer of personality to it. Choose the personality that best reflects your brand.

  1. On the Ada dashboard, go to AI Agent profile > Persona.

  2. Under Personality, choose one of the following options:

    • Friendly
    • Plainspoken
    • Playful
    • Sophisticated
  3. Click Save Changes. Your AI Agent saves the personality you chose to use in automatically generated content.

Control your AI Agent's emoji usage

You can choose which emoji your AI Agent is allowed to use in its messages.

  1. On the Ada dashboard, go to AI Agent profile > Persona.

  2. Under Emoji usage, turn the Use emojis toggle on or off, depending on whether you want your AI Agent to serve emoji to customers.

  3. If you set the Use emojis toggle to on, under Only use these emojis, you can enter the emoji you want it to use. If you put emoji into this field, your AI Agent will only use those emoji in generated messages.

    If you leave the field empty, your AI Agent will use any emoji that seem to match the content it's generating.

Preview your AI Agent's personality

In the speech bubble, you can type in a text sample, like a message from your AI Agent, so you can see how your AI Agent would rephrase it using the settings you chose.

After entering in your own content, you can click Generate Preview to rephrase it using your current settings at any time.

Have any questions? Contact your Ada team—or email us at .