ChannelsChat

Conversation experience

Overview

After configuring and embedding the Chat widget, your end users can make the experience their own. They can adjust chat settings to match their preferences and use features like transcripts to keep track of their conversations.

Limitations

To protect the Email Transcript endpoint from abuse, a rate limit controls the number of times an end user can email the transcript to the same email address.

  • 5 emails per minute
  • 10 emails per day

Capabilities & configuration

End users can customize their chat experience and access conversation records.

Chat settings

When end users are interacting with your AI Agent, they can click the Settings icon to customize their chat experience.

Sound control

By default, when end users get a message from your AI Agent, a sound plays. End users have the option to turn the sounds on and off on their end. You can change your AI Agent’s default behavior in Channels > Chat > Appearance > General > Functionality by enabling the Enable sound by default toggle.

Language selection

If your AI Agent is set to support multiple languages, end users can click Change language and manually select one of those languages. If they don’t select a language, the AI Agent tries to automatically detect the language they’re using. For more information, see About multilingual support.

If your AI Agent is only set to support one language, this option is unavailable.

Chat transcripts

If chat transcripts are enabled, end users can either email or download their transcripts. For more information, see Transcript access.

Transcript options are accessible from the three-dot menu at the top of the chat window.

  • At the top of the chat window, click the three-dot button to open the Settings menu, then click Download transcript or Email transcript.

Have any questions? Contact your Ada team, or email us at .