Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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New Zendesk messaging ticket source

June 28, 2023

We've updated our Zendesk Messaging handoff to align with Zendesk's best practices for bot partners. While there are no changes to the builder or end user experience, please note that Zendesk Messaging tickets originating from your bot will now be tracked in Zendesk through a new channel source, "Sunshine Conversations API," instead of "messaging." Your Zendesk administrator may want to update your triggers and automations in Zendesk to leverage this new channel.

You can read more about configuring Zendesk Messaging with Ada in our guide Configure and use Ada Glass for Zendesk Messaging.