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Home Docs API Reference MCP Server Chat SDKs Release Notes

Home Docs API Reference MCP Server Chat SDKs Release Notes

Introduction
Knowledge
End Users
Integrations
Conversations
Webhooks
- Overview
Data Compliance
- Overview
Data Export
- Overview
- Getting started
- Conversations
- Messages

Conversations Webhooks

Webhook: Conversation handoff ended

Payload

1 {
2   "type": "v1.conversation.handoff.ended",
3   "timestamp": "2020-09-20T00:00:00+00:00",
4   "data": {
5     "conversation_id": "5df263b7db5a7e6ea03fae9b",
6     "end_user_id": "5f7e0e2c1e7c7e000f0f9c3a",
7     "handoff_integration": "custom-handoff",
8     "ai_agent_domain": "acme.ada.support"
9   }
10 }

A webhook sent when a handoff is ended

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Webhooks

Payload

The payload of this webhook request is an object.

typeenumOptional

The webhook event type

Allowed values:

timestampstringOptional

The timestamp for when the event was generated, uses millisecond precision to help with event ordering

dataobjectOptional

The webhook event data

Response

200

any

Return a 200 status to indicate that the data was received successfully.