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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
  • Introduction
    • Overview
    • Authentication
    • Versioning
    • Limits
    • Pagination
    • Errors
    • Migrate to V2
    • Changelog
  • Knowledge
    • Overview
    • Sources
    • Articles
    • Tags
  • End Users
    • Overview
    • Getting started
    • Developer guide
  • Integrations
    • Overview
    • Getting started
  • Conversations
    • Overview
    • Getting started
  • Webhooks
    • Overview
  • Data Compliance
    • Overview
  • Data Export
    • Overview
    • Getting started
    • Conversations
    • Messages
  • Overview
  • Authentication
  • Versioning
  • Limits
  • Pagination
  • Errors
  • Migrate to V2
  • Changelog
  • July 28, 2025
  • July 6, 2025
  • May 7, 2025
  • May 6, 2025
  • April 14, 2025
  • March 11, 2025
  • February 26, 2025
  • November 25, 2024
  • November 14, 2024
  • October 9, 2024
  • August 16, 2024
  • August 12, 2024
  • August 9, 2024
  • July 31, 2024
  • July 8, 2024
  • June 20, 2024
  • May 23, 2024
  • May 9, 2024
  • April 8, 2024
  • March 27, 2024
  • March 20, 2024
  • March 19, 2024
  • November 1, 2023
  • October 31, 2023
  • May 30, 2023
  • January 5, 2023
  • December 14, 2022
  • December 13, 2022
  • December 6, 2022
  • September 1, 2022
  • Overview
  • Sources
  • Get knowledge sources
  • Create a knowledge source
  • Delete a knowledge source
  • Update a knowledge source
  • Articles
  • Get knowledge articles
  • Delete multiple articles
  • Get a single knowledge article
  • Delete a single article
  • Upsert multiple articles
  • Tags
  • Get article tags
  • Delete a single article tag
  • Upsert multiple tags
  • Overview
  • Getting started
  • Developer guide
  • Get an end user
  • Update an end user
  • Get multiple end users
  • Create an end user
  • Webhook: End user created
  • Webhook: End user updated
  • Overview
  • Getting started
  • List integrations
  • Create an integration
  • Update an integration
  • Get an installation
  • Update installation status
  • Overview
  • Getting started
  • Creating a custom channel
  • Creating a custom handoff
  • Get a list of channels
  • Create a new channel
  • Start a conversation over Ada's email channel
  • Create a new conversation
  • Get a conversation
  • Update a conversation
  • Get conversation messages
  • Create a new message
  • End a conversation
  • End Handoff
  • Upload a file attachment
  • Webhook: Conversation created
  • Webhook: Conversation message
  • Webhook: Conversation ended
  • Webhook: Conversation handoff ended
  • Overview
  • List webhooks
  • Create a webhook
  • Get a webhook
  • Delete a webhook
  • Update a webhook
  • Get webhook signing secret
  • Rotate webhook signing secret
  • List webhook event types
  • Overview
  • Delete all data associated with a chatter's email address
  • Overview
  • Getting started
  • Conversations
  • Return conversations matching the parameters
  • Messages
  • Return messages matching the parameters
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Introduction

Changelog

July 28, 2025
July 28, 2025

New Email Conversations CC field

We have added a new optional field to the Email Conversations API:

  • cc: A comma-separated list of email addresses to be added as CC recipients to the Email conversation.

This field allows you to specify additional recipients that should be CC’d on the AI Agent’s email response.

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Autocapture variables now included in the Data Export API

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