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Search for Answers in your dashboard

Overview

The advanced search feature helps you to efficiently search for Answers in your bot. To search for Answers, enter your search terms into the search bar.

Search types and syntax

In addition to searching for regular keywords, you can search for Answers by filtering for specific Answer elements. In the Answer search bar, create a search string that specifies the Answer element to search for, followed by the name of that element. If you're searching by Answer setting, you also have to specify the state of that setting.

The following table lists the available search types, as well as the syntax for your search string. Wherever you see text formatted with a placeholder, replace the placeholder with the information you're searching for. None of the placeholders are case-sensitive, so you don't have to worry about capitalization in your search terms.

note

For best results, copy and paste the entire syntax example into the search bar, then replace the placeholders directly in your search bar. For example, to search for all locked Answers in your bot, paste <settings:name:state> into your bot, then replace the placeholder text to <settings:locked:true>.

Search typeSyntax
Answer block<block:name>
Answer setting<settings:name:state>
Variable<variable:name>
Event<event:name>
Channel block<unsupported:name>
Tag[name]
Custom translation<settings:translations:language>

Search by Answer block

To search for Answers containing a specific block, use the syntax <block:name>, replacing the name placeholder with the name of the block.

Examples: <block:request>, <block:capture>

The following table lists each searchable block, followed by the available search terms:

BlockSearch name

Action App

These are all blocks in the Action Apps section
of the block bar in the Ada dashboard.

action_integration

Answer Utilities

action_integration:answer-utilities

Clearbit

action_integration:clearbit

Conditional

conditionals_block

segmentation

Cryptography

action_integration:cryptography

CSAT

csat_survey

Email

action_integration:email

Email Handoff

handoff_recipe

email handoff

Fetch chat metadata

action_integration:conversation_metadata

Gorgias

action_integration:gorgias

Helpdesk Handoff

helpdesk handoff

zendesk ticketing

helpdesk_handoff_recipe

HTTP Request

request

http_request_recipe

HubSpot

action_integration:hubspot_integration

Link

link

List Option

lists

list selection

list selection template

list_selection_template

lists and selection

Live handoff

live_handoff

in-chat handoff

Liveperson Handoff

live person handover

liveperson_handover

chat handoff

Marketo

action_integration:marketo_integration

Nuance Live Chat

nuance live agent

nuance_secure_live_agent

Picture

picture

image

Quick Replies

quick_replies

quick replies

quick reply

quickreply

quickreplies

Redirect

redirect_block

Salesforce API

action_integration:salesforce

Salesforce Live Chat

salesforce live agent

salesforce_live_agent

Satisfaction Survey

satisfaction

survey

Scheduled

scheduled block

scheduled_block

SendGrid

action_integration:sendgrid

ServiceNow

action_integration:servicenow

Set Variable

set variable

variable default

variable override

variable_override

variable overwrite

variable reset

variable set

Shopify

action_integration:shopify

Sign In

signin

sign_in

request sign in

Sign Out

signout

sign_out

request sign out

Web Window

web window

web_window

Zendesk Chat

zendesk live agent

zendesk_live_agent

Zendesk CSAT

action_integration:zendesk_csat

Zendesk Handoff

zendesk handover

zendesk_handover

chat handoff

Zendesk Sell

action_integration:zendesk_sell_integration

Zendesk Ticketing

action_integration:zendesk_ticketing_2

Send SMS

voice_sms

Transfer Phone Call

voice_handoff

End Phone Call

voice_end_call

Search by Answer setting

To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the specific Answer setting, and state represents whether the setting is active or not.

Examples: <settings:live:true>, <settings:reviewable:on>

The following is a list of valid terms for specifying the setting name and state in your search string:

Name

  • live

  • clarifications

  • reviewable

  • reserved

  • locked

  • unlocked

State

The states in each bullet point are interchangeable. For example, searching for <settings:live:true> yields the same results as searching for <settings:live:yes>.

  • on, true, yes

  • off, false, no

Search by variable

To search your Answers containing specific variables, use the syntax <variable:name>, replacing the name placeholder with the name of the variable.

Examples: <variable:first_name>, <variable:email>

Search by Event

If you've created Events, you can search for the Answers that are tracking them. Use the syntax <event:name>.

Examples: <event:chatter_button_clicks>, <event:my_business_event>

note

For Event names made up of more than one word, you must use underscores instead of spaces to separate each word in your search string.

Search by Channel block

To search for blocks associated with Ada's Channels feature, use the syntax <unsupported:name>.

Examples: <unsupported:whatsapp>, <unsupported:messenger>

note

Blocks associated with Channels aren't searchable using the block search string.

Search by tag

When creating an Answer, or when managing its settings, you can assign tags to it so you can keep your bot organized. You can filter your Answers view to only show Answers that have one or more tags assigned to them. There are two ways to do this:

  • In the Filter by tags list, select one or more tags to search for.

  • In the search bar, enter the tag name using [name] syntax. For example, if you wanted to find all of the Answers in your bot that has a "Sale" tag, paste [sale] into the search bar.

note

If you search for multiple tags, your bot returns a list of Answers that have all of the tags you searched for. It doesn't return Answers that have some, but not all, of the tags you searched for.

Search by custom translation language

If your bot supports multiple languages, you can search for Answers that contain custom translations for a given language. Use the syntax <settings:translations:language>, and replace the language portion with the language code for the corresponding language below.

For example, to search for all Answers in your bot that contain French custom translations, search for <settings:translations:fr>.

LanguageCode
Arabicar
Belarusianbe
Bulgarianbg
Bosnianbs
Catalanca
Czechcs
Danishda
Germande
Greekel
Englishen
Spanishes
Estonianet
Finnishfi
Frenchfr
Hebrewhe
Hindihi
Croatianhr
Haitianht
Hungarianhu
Indonesianid
Icelandicis
Italianit
Japaneseja
Kazakhkk
Khmerkm
Koreanko
Lithuanianlt
Latvianlv
Malayms
Burmesemy
Dutchnl
Norwegianno
Punjabipa
Polishpl
Portuguesept
Romanianro
Russianru
Slovaksk
Sloveniansl
Albaniansq
Serbiansr
Swedishsv
Tamilta
Thaith
Tagalogtl
Turkishtr
Ukranianuk
Urduur
Vietnamesevi
Chinese - Simplifiedzh
Chinese - Traditionalzh-tw

Sort the Answers in the dashboard

In the Sort By list, you can select a sorting option to change the order in which Answers appear in the dashboard:

  • Manual/Folders: Displays your bot's default folder structure, which you can manually change by clicking and dragging folders and Answers.

  • Created: Sorts your Answers by the date they were created, either oldest to newest, or newest to oldest.

  • Updated: Sorts your Answers by the date they were last updated, either oldest to newest, or newest to oldest.

  • Title: Sorts your Answers alphabetically by title, either A to Z, or Z to A.


Have any questions? Contact your Ada team—or email us at .